O. private sector and the appropriate use of all public institutions, Karel IP Call Center platform, to communicate effectively with customers and flexible for businesses aiming to increase customer satisfaction, offers a call center solution including cost-effective and all the necessary components.

This solution creates a very advantageous opportunity compared to similar systems in terms of total solution cost and return on initial investment over the years. With its fully IP software-based technology running on standard servers, easy capacity expansion , infrastructure that allows it to integrate with many communication systems and CRM software, comprehensive reporting capabilities, advanced voice processing and IVR applications, it is an investment that increases productivity and income both for today and for the future. .

Karel IP Call Center System can make automatic outbound calls as well as answering customer calls. Outgoing calls can be used for purposes such as sales, business follow-up, customer satisfaction follow-up, customer information, appointment follow-up, campaign organization, survey work.

Karel IP Call Center includes a Mini CRM application for companies that do not yet use a CRM solution and want to manage their customer relations with an easy to use and economical system. Thanks to the Mini CRM application, every contact with customers is recorded in the corporate memory and a fast and consistent service experience is provided.