Customer Relations Coordination

• As a customer-focused and collaborative Organized Industrial Zone (OSB), we strive to ensure 100% customer satisfaction while providing all our services.
• We transparently receive our members' requests, suggestions, and complaints through 17 different communication channels. With a proactive management approach, we believe in the necessity of receiving all requests from our participants.
• You can track the status and progress of your application with the document number provided for each complaint application via www.ostimonline.com and the Complaint and Request inquiry screen on the OSTİM Mobile application. Customer satisfaction feedback is received in 17 different ways:

1. Via the Complaint Line (444 0 603)
2. By phone via secretary or customer representative
3. Through company personnel (in the field)
4. Via e-mail address
5. Via the complaint form on the website (www.ostim.org.tr)
6. Through surveys
7. Through one-on-one meetings with managers
8. Via WhatsApp (0530 292 71 58)
9. Complaint box
10. Petition
11. Face-to-face
12. As a result of a company visit
13. Social media
14. sikayetvar.com
15. Corrective and Preventive Action
16. ostimonline.com
17. OSTİM Mobile

• Requests, suggestions, and complaints submitted to the OSTİM OSB Customer Relations Coordination Office are objectively evaluated using the Customer Satisfaction Management System and processed to be resolved as quickly as possible.
• We measure the customer satisfaction rates of our service providers through both telephone and SMS surveys.
• Our goal, as a TSE-approved 10002 Customer Satisfaction Quality Management System holder, is to achieve 100% customer satisfaction and prevent the recurrence of complaints.
• Ensuring coordination between units in the activities of OSB Service Units.
• Providing information to companies about OSB activities and units.
• Conducting customer satisfaction studies by exchanging views with companies in the work done to solve various problems.

Phone: 444 0 603 Whatsapp: 0530 292 71 58